Frequently Asked Questions.

LATE POLICY

Resonance Mind Body Wellness strives to cater each session to your specific needs, hence, we ask that all appointments please arrive 10 minutes early to address your current situation and to insure your satisfaction. Please contact your massage therapist if you are running late. All late arrivals will still end at the original allocated time. If you are more than 20 minutes late, you will be asked to reschedule.

SICK OR UNWELL?

If you are sick or under the weather, please let us know so we can reschedule your massage. Getting a massage while sick is not recommended and in some cases can make you feel worse. This is to protect you, the client, as well as our staff.

CANCELLATION + NO SHOW POLICY

We respectfully request at least 24 hours notice if a guest cannot join us for their scheduled reservation. Within the 24 hours of your appointment, cancellation is subject to a $25 fee.

If an appointment is missed completely, without any notice, we charge 50% of the reservation made to the credit card on file to compensate our staff for missed wages. We do not provide refunds for cancelled/no show appointments. Please either leave a voicemail or feel free to notify us at resonanceokc@gmail.com.

We at Resonance see clients with a variety of different health concerns including those that may restrict them from receiving a vaccination safely. If you are unvaccinated at the time of your appointment we ask that you wear a mask into our facility in consideration of these individuals.

PHONE USAGE

Upon arriving to Resonance we request that you either turn off your phone or set it to silent. All calls are requested to be taken outside. This is in consideration for our other guests coming to relax with us, and trusting us to provide a calm, reasonably quiet atmosphere.

Your cooperation in the above policies go towards creating an environment that we can all benefit from! Thank you in advance!

WHAT FORMS OF PAYMENT ARE ACCCEPTED?

We accept cash, check (with corresponding ID), and Visa, MasterCard, American Express, Discover.

HOW OFTEN SHOULD I GET A MASSAGE?

Many people see massage as a luxury to save for special occasions but at Resonance Mind Body Wellness we like to remind our clients that a regular massage can be helpful for continued care. Creating your wellness plan with your lifestyle and activity level in mind can be challenging but we are here to assist.

HOW DO I KNOW WHICH MASSAGE IS RIGHT FOR ME?

When choosing a massage to fit your needs, consider your level of activity, personal health, and wellness goals.

  • The Classic is a great catch all for starting out. We use our wide knowledge of massage techniques and tailor the session to what we discuss with you during intake. Pressure, target areas, and peak performance for your activity level are all taken into consideration.

  • Hot stone is a great option for a relaxing session. You may want to consider scheduling this in cooler weather times, as some clients experience the heat as overwhelming in our hot Oklahoma months. This is also contraindicated for those of our clients that are currently pregnant.

  • Perinatal massage is perfect for the mommy soon-to-be or a brand new mommy! Pregnancy causes certain changes to the body. This massage category can target those tight muscles and relaxing tendons to help relieve pain. This provides a soothing experience and an overall de-stress.

DO I NEED TO UNDRESS?

Resonance would like to make your experience as comfortable as possible, so we ask that you undress to the level of your comfort. You do not have to get undressed to experience a beneficial massage. However, if you choose to undress - access to muscle groups and technique options open up more. We always drape securely, so if your discomfort is with potentially being covered immodestly- we never uncover more than the area that we are working, and never inappropriate areas.